Kenny Patel — Resume

// Summary

Results-driven IT professional with hands-on experience in technical support, hardware repair, and customer-focused troubleshooting. Proven ability to diagnose and resolve hardware, software, and connectivity issues while delivering exceptional customer service.

// Top Skills

Ticketing Systems Marketing Project Management Hardware Repair & Break-Fix Windows Troubleshooting Bluetooth & Mobile App Support

// Experience

IT Support Specialist

Per Scholas

April 2026 – Present · 4 mos
Chicago, IL

Completed hands-on IT training aligned with CompTIA A+ certification objectives
Troubleshot hardware, software, networking, and operating system issues
Gained experience with Windows systems, networking fundamentals, and IT support best practices
Developed technical support, customer service, and problem-solving skills through real-world scenarios

Import Coordinator

BDP International Limited

April 2023 – Present · 3 yrs 4 mos
Elk Grove Village, IL

Managed real-time tracking of container shipments across rail networks, monitoring system updates and ensuring accurate data flow across logistics platforms
Coordinated rail billing and generated digital documentation for cargo release, maintaining 100% compliance with customer SOPs and carrier requirements
Scheduled terminal appointments using logistics management systems to optimize delivery timelines and improve operational efficiency
Troubleshot shipment discrepancies, tracking issues, and documentation errors, ensuring timely resolution and minimal disruption to operations
Maintained accurate records across multiple digital systems, supporting data integrity and audit readiness

Production Planner

Greif

February 2022 – April 2023 · 1 yr 3 mos
Chicago, IL

Coordinated production schedules and workflow planning between engineering, operations, and machine shop teams
Managed procurement, inventory tracking, and tooling inventory for CNC and lathe engineering departments
Maintained Lockout/Tagout (LOTO) systems and safety compliance procedures
Conducted quality inspections using precision measurement tools including drop gauges, calipers, and micrometers
Managed inventory for machining tools, metal stock, and production materials to support manufacturing operations
Maintained digital records for inventory, purchase orders, production data, and engineering documentation
Developed and maintained SDS/MSDS documentation for industrial chemicals including rust-proofing sprays, Simple Green Pro, and WD-40 products
Resolved scheduling, inventory, and tooling discrepancies to improve operational efficiency

Logistics Coordinator

Transportation One LLC

June 2020 – September 2021 · 1 yr 4 mos

Sourced and managed freight using digital load boards and internal logistics systems to optimize coverage and operational efficiency
Monitored end-to-end shipment tracking systems, identifying delays and resolving issues to ensure timely delivery performance
Analyzed market data and pricing trends to support decision-making and improve overall profitability
Built and maintained strong relationships with carriers and clients, supporting consistent communication and repeat business operations
Strengthened proficiency in enterprise logistics platforms, workflow systems, and real-time data tracking tools
Managed multiple concurrent shipments and system updates, demonstrating strong multitasking and attention to system accuracy

Tier 1 Technical Support Agent

Weber LLC

July 2019 – June 2020 · 1 yr
Chicago, IL

Resolved Bluetooth connectivity, pairing, and mobile application issues for IoT devices, ensuring consistent device functionality and user satisfaction
Provided end-user support for device setup, configuration, and troubleshooting across hardware and software environments
Assisted customers with e-commerce platform navigation, account access issues, and basic system functionality troubleshooting
Diagnosed and resolved technical issues using structured Tier 1 support processes, escalating complex cases when necessary
Documented customer issues, troubleshooting steps, and resolutions to improve internal knowledge base and future response efficiency